Refund policy

B2B Return Policy

Indigo Origins LLC serves approved Retail Partners purchasing for commercial resale. Made-to-order, customized, and private-label products are final sale once production begins.

Returns are accepted only with prior written authorization from Indigo Origins LLC. Products may qualify for repair, replacement, account credit or refund when Indigo Origins confirms that they are damaged, defective, short in quantity, incorrect or materially inconsistent with approved specifications.

Normal artisan variation, minor differences from photographs or samples, customer preference, resale performance, over-ordering or inability to resell merchandise are not grounds for return.

Retail Partners must inspect products promptly. Visible damage, shortages, incorrect products or apparent defects must be reported in writing within seven business days after delivery. Concealed defects must be reported promptly after discovery and no later than thirty days after delivery.

Claims must include the invoice or order number, affected product and quantity, a description of the issue and clear photographs. Original products, packaging and shipping materials must be retained while the claim is reviewed.

Unauthorized returns may be refused. Authorized returns must be unused, unaltered and securely packaged unless the confirmed defect makes this impractical.

Returns from a Retail Partner’s own customers are the responsibility of that Retail Partner. Consumer returns, markdowns and lost sales are not reimbursable unless Indigo Origins agrees otherwise in writing while resolving a confirmed product issue.

For complete terms governing cancellations, claims and remedies, review our Terms and Conditions.